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Shipping & Delivery Policy

At Scrub&Peel, we aim to provide a simple, reliable, and transparent shipping experience.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders.

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Please read this policy carefully before placing an order.

  • Shipping Regions

Scrub&Peel currently ships to:

  • All countries within the European Union (EU)

  • All countries within the Schengen Area

 

We do not ship outside these regions at this time.

If your country is not listed at checkout, we are unable to deliver there.

  • Processing Times

All orders are processed within 1–3 business days after payment is received.

Processing may take longer during:

  • Peak seasons

  • Holidays

  • High-volume order periods

 

If we expect significant delays, we will contact you via email.

  • Delivery Times (Estimates)

Delivery times vary depending on your destination country.

Typical delivery estimates:

  • Netherlands: 1–3 business days

  • EU/Schengen: 3–10 business days

 

These are estimates only and not guaranteed.

Delays may occur due to:

  • Courier issues

  • Customs inspections (rare within EU)

  • Weather conditions

  • Local postal service delays

  • Peak seasonal volume

 

Scrub&Peel is not responsible for delays caused by factors beyond our control.

  • Shipping Costs

We offer free shipping on eligible orders (as indicated on our product pages and at checkout). For orders that do not qualify for free shipping, shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method chosen

  • Total order weight

  • Any applicable promotions

 

All costs are displayed before payment.

  • Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

Scrub&Peel is not responsible for delivery issues caused by:

  • Incorrect address input

  • Missing apartment numbers

  • Wrong postal codes

  • Names not displayed on mailboxes

 

If a package is returned due to an incorrect or incomplete address, the customer is responsible for:

  • Reshipping costs

  • Any additional handling fees

 

Refunds are not issued for failed deliveries due to incorrect addresses.

  • Missed Delivery / Unclaimed Packages

If a customer fails to collect a parcel or refuses delivery, the carrier may return it to us.

In such cases:

  • Reshipping fees are the responsibility of the customer

  • Original shipping fees are non-refundable

  • Refunds are not issued for unclaimed packages

 

For more information please visit our Returns & Refunds Policy page.

  • Lost or Missing Packages

If a package is lost during transit:

  1. Contact us immediately 

  2. We will initiate an investigation with the courier

  3. Investigations may take several business days

 

We will either:

  • Send a replacement, or

  • Issue a refund

only if the courier confirms the package was lost.

 

Scrub&Peel is not responsible for theft or loss after delivery is confirmed by the courier.

  • Damaged Packages

If your package arrives damaged, please contact us within 7 days with:

  • Order number

  • Photos of the packaging

  • Photos of the damaged product

 

We will review your case in accordance with our Return & Refund Policy.

  • Customs and Duties

Orders within the EU/Schengen Area do not incur customs duties.

If duties or local taxes unexpectedly apply in your country:

  • These costs are the customer’s responsibility

  • Scrub&Peel cannot influence or reimburse these charges​

  • Contact

If you have questions reguarding these Terms & Conditions, please contact us at:
Email: info@scrubandpeel.nl

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